The Unseen Casualties of 9/11: Leadership in Crisis The story of Matthew Klimow's experience at the Pentagon on September 11, 2001, is a testament to the bravery and resilience of those who responded to one of the most devastating terrorist attacks in modern history.
But as we approach the 25th anniversary of that fateful day, it's essential to examine not just the heroism but also the systemic failures that contributed to the chaos.
The events at the Pentagon that morning were a microcosm of the larger crisis unfolding across the country.