Genie Garage Door Opener Not Opening: Troubleshooting Tips And Solutions

Southland Service Provider Genie garage door opener repair in Newport
Southland Service Provider Genie garage door opener repair in Newport from


Having a garage door opener is a convenient way to access your garage without the hassle of manually opening and closing the door. However, like any mechanical device, your Genie garage door opener may encounter issues, such as not opening when commanded. In this article, we will discuss common reasons why your Genie garage door opener may not be opening and provide troubleshooting tips and solutions to help you resolve the problem.

1. Check the Power Source

The first thing you should do when your Genie garage door opener is not opening is to check the power source. Make sure that the opener is properly plugged into a working electrical outlet. If the outlet is functioning, try resetting the opener by unplugging it for a few minutes and then plugging it back in. This simple step may resolve the issue.

2. Inspect the Remote Control

If the power source is not the problem, the next step is to inspect the remote control. Ensure that the batteries are not dead or depleted. Replace them if necessary. Additionally, check if the remote control is programmed correctly to communicate with the garage door opener. Consult the user manual for instructions on how to reprogram the remote control if needed.

3. Verify the Safety Sensors

Genie garage door openers are equipped with safety sensors that detect objects or obstructions in the door’s path. If these sensors are dirty, misaligned, or obstructed, the door may not open. Inspect the sensors and ensure they are clean and properly aligned. Clear any obstructions that may be blocking the sensors’ line of sight. Test the door opener after making these adjustments.

4. Check the Door’s Balance

An unbalanced garage door can put strain on the opener, causing it to malfunction. To check the door’s balance, disconnect the opener from the door and manually open and close it. If the door is difficult to operate manually or does not stay in place when partially opened, it may be unbalanced. In this case, contact a professional garage door technician to adjust the door’s balance.

5. Lubricate Moving Parts

Over time, the moving parts of your Genie garage door opener may become dry or worn, leading to difficulties in opening. Regularly lubricate the rollers, hinges, and tracks with a silicone-based lubricant to ensure smooth operation. Avoid using WD-40 or oil-based lubricants as they can attract dirt and cause further issues.

6. Inspect the Drive System

The drive system of your Genie garage door opener may be the culprit if it’s not opening. Check if the drive system, whether it’s a chain, belt, or screw drive, is properly connected and not damaged. Tighten any loose parts and replace any worn or broken components. If the drive system is beyond repair, it may be necessary to replace it entirely.

7. Reset the Opener

If none of the above solutions work, you can try resetting the opener to its factory settings. Refer to the user manual for instructions on how to perform a factory reset. Keep in mind that resetting the opener will erase all programmed settings, so you will need to reprogram the remote controls and keypad entry system.

8. Seek Professional Help

If you have tried all the troubleshooting tips mentioned above and your Genie garage door opener still refuses to open, it’s time to seek professional help. Contact a reputable garage door repair company or a Genie service center to diagnose and fix the problem. An experienced technician will have the necessary tools, knowledge, and expertise to identify and resolve the issue.


A non-opening Genie garage door opener can be frustrating, but with the right troubleshooting steps, you can often resolve the problem on your own. By checking the power source, inspecting the remote control and safety sensors, ensuring the door’s balance, lubricating moving parts, inspecting the drive system, resetting the opener, and seeking professional help if needed, you can get your garage door opener back in working order. Remember to consult the user manual or contact Genie customer support for specific guidance related to your model.