Garage Door Chain Moves But Door Doesn’t Open – Troubleshooting Tips

Replacement Chain for 7' Genie Garage Door Opener 37562R.S & The Genie
Replacement Chain for 7' Genie Garage Door Opener 37562R.S & The Genie from

Garage Door Chain Moves But Door Doesn’t Open – Troubleshooting Tips


Having a garage door that refuses to open can be frustrating, especially when you hear the chain moving but the door remains stubbornly shut. In this article, we will explore some common reasons why this may happen and provide troubleshooting tips to help you resolve the issue.

1. Check the Power Source

Before jumping to conclusions, make sure that your garage door opener is receiving power. Check if the outlet is functioning properly and if the opener is plugged in securely. If the power source is fine, move on to the next step.

2. Assess the Remote Control

Verify that the batteries in your remote control are not depleted. Replace them if necessary and try opening the door again. If the problem persists, move on to the next step.

3. Inspect the Safety Sensors

Garage doors are equipped with safety sensors to prevent accidents. Make sure that these sensors are aligned properly and free from any obstructions. Clean the lenses using a soft cloth and check if the LED lights are illuminated. If they are not, adjust the sensors until the lights turn on.

4. Lubricate Moving Parts

Over time, the garage door’s moving parts, including the chain, can become dry and cause friction. Apply a lubricant specifically designed for garage doors to the chain, hinges, rollers, and tracks. This can help reduce resistance and allow the door to open smoothly.

5. Check the Chain Tension

An improperly tensioned chain can prevent the garage door from opening. Locate the tension adjustment screw on the opener and make small adjustments until the chain has the correct amount of tension. Consult your garage door opener’s manual for specific instructions.

6. Examine the Gear and Sprocket Assembly

The gear and sprocket assembly is responsible for transferring power from the motor to the chain. If this assembly is damaged or worn out, it can cause the door to not open. Inspect the assembly for any signs of wear and tear, such as missing teeth or excessive noise. If necessary, replace the assembly.

7. Test the Opener’s Limit Switch

The limit switch determines how far the garage door should open or close. If the switch is not set correctly, it may prevent the door from opening fully. Adjust the switch according to your garage door opener’s manual to ensure proper functioning.

8. Seek Professional Assistance

If you have tried all the troubleshooting steps mentioned above and the door still doesn’t open, it is recommended to seek professional assistance. A certified garage door technician will have the expertise to diagnose and fix the underlying issue.


A garage door chain that moves but the door doesn’t open can be a frustrating problem. However, by following the troubleshooting tips mentioned in this article, you can often identify and resolve the issue on your own. Remember to prioritize safety and seek professional help if needed. With proper maintenance and care, your garage door will continue to provide convenient access to your home.