The Rise of the 'Hey You!' Trap: When Business Meets Insincere Friendship
We're constantly bombarded with direct address in our daily lives, from shopping aisles to emails. The phrase "you" has become a staple of modern marketing, but at what cost? For Max Fletcher, it's a line that's been drawn too far.
The technique of addressing customers directly is not new, dating back to the 1888 slogan "You press the button, we do the rest" from Kodak. However, recent studies have shown that this approach can lead to increased engagement with advertisements. But for Fletcher, it feels disingenuous, particularly when considering the context in which direct address was first used.
The Kodak slogan reinforces a false sense of power and patronising tone, especially given the limitations of photography at the time. The same principle applies today, where the real power lies with the device or product being sold, not with the customer. This is why Fletcher finds it irritating when businesses use direct address to make consumers feel special.
In an era dominated by smartphones and artificial intelligence, this approach has become the default style of the ruling class. Even language models like ChatGPT can't resist joining in on the friendly banter, often resorting to saccharine phrases like "Good to see you." It's a shallow attempt at building relationships that ultimately comes across as insincere.
Fletcher admits that this trend has even taken a toll on professionals, who are forced to deal with an onslaught of direct addresses. From the dairy aisle to restaurant emails, it seems like every business wants to be your friend β but at what cost? The line between marketing and genuine human connection has become increasingly blurred, leaving many feeling frustrated and disrespected.
As Fletcher concludes, the "hey you!" trap has reached a point where he'd gladly take a stand. It's time for businesses to rethink their approach and acknowledge that customers are not just valued individuals, but rather paying customers who deserve respect. By doing so, companies can build more meaningful relationships with their audience, one that goes beyond shallow marketing tactics and insincere friendship attempts.
Ultimately, it's time to take a step back and reassess the role of direct address in our daily lives. Can we reclaim this space from businesses and rediscover genuine human connection? The line is clear: enough of the "hey you!" nonsense β it's time for respect.
We're constantly bombarded with direct address in our daily lives, from shopping aisles to emails. The phrase "you" has become a staple of modern marketing, but at what cost? For Max Fletcher, it's a line that's been drawn too far.
The technique of addressing customers directly is not new, dating back to the 1888 slogan "You press the button, we do the rest" from Kodak. However, recent studies have shown that this approach can lead to increased engagement with advertisements. But for Fletcher, it feels disingenuous, particularly when considering the context in which direct address was first used.
The Kodak slogan reinforces a false sense of power and patronising tone, especially given the limitations of photography at the time. The same principle applies today, where the real power lies with the device or product being sold, not with the customer. This is why Fletcher finds it irritating when businesses use direct address to make consumers feel special.
In an era dominated by smartphones and artificial intelligence, this approach has become the default style of the ruling class. Even language models like ChatGPT can't resist joining in on the friendly banter, often resorting to saccharine phrases like "Good to see you." It's a shallow attempt at building relationships that ultimately comes across as insincere.
Fletcher admits that this trend has even taken a toll on professionals, who are forced to deal with an onslaught of direct addresses. From the dairy aisle to restaurant emails, it seems like every business wants to be your friend β but at what cost? The line between marketing and genuine human connection has become increasingly blurred, leaving many feeling frustrated and disrespected.
As Fletcher concludes, the "hey you!" trap has reached a point where he'd gladly take a stand. It's time for businesses to rethink their approach and acknowledge that customers are not just valued individuals, but rather paying customers who deserve respect. By doing so, companies can build more meaningful relationships with their audience, one that goes beyond shallow marketing tactics and insincere friendship attempts.
Ultimately, it's time to take a step back and reassess the role of direct address in our daily lives. Can we reclaim this space from businesses and rediscover genuine human connection? The line is clear: enough of the "hey you!" nonsense β it's time for respect.